Agenda Information Sheet
DEPARTMENT: Finance
CM/ ACM: Bryan Langley
Date: February 27, 2017
SUBJECT
Title
Consider recommending approval of a contract with Credit Systems International, Inc. for the collection of unpaid utility bills owed by customers of Denton Municipal Utilities, in the annual estimated amount of $45,000 for a three (3) year estimated total of $135,000. Actual costs will be determined by monetary recoveries in accordance with approved percentages submitted by Credit Systems International, Inc. (RFP 6133-Section A)
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BACKGROUND
The City of Denton's Utilities Customer Service, Finance, and Fire departments have utilized the services of Credit Systems International, Inc. for the past 12 years to assist with the collection of unpaid bills. The current contract expires on March 15, 2017. In an effort to obtain the best value for the City of Denton, Utilities Customer Service partnered with the aforementioned departments as well as Municipal Court to issue a Request for Proposal (RFP) to qualified collection agencies.
Requests for Proposals were sent to 72 prospective suppliers. In addition, specifications were placed on the Materials Management website for prospective suppliers to download and advertised in the local newspaper. Eight (8) proposals meeting specification were received. A selection committee comprised of staff from Customer Service, Municipal Court, Fire, and Technology Services reviewed the proposals from each vendor. The services evaluated during the review of candidates included the collection of revenue for utility services, ambulance billing, municipal court fines, and other miscellaneous services.
Proposals were evaluated based on the following weighted criteria:
* Price of the Proposal - 50%
* Compliance with City's specifications and needs - 10%,
* Experience in working with a combination of utilities, ambulance, municipal court, and miscellaneous receivable accounts - 20%
* P...
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